1. Introduction
We use cookies and similar technologies (such as SDKs, local storage, and pixels) to operate our services, measure performance, personalize content, remember your settings, prevent fraud, and understand how our products are used. Where required by law, we ask for your consent before setting non‑essential cookies.
2. Who we are & scope
This policy applies to the Digital Pivot website (including subdomains such as dipivot.com) and our mobile apps. It should be read together with our Privacy Policy and Terms of Use.
3. What are cookies?
Cookies are small text files that a website stores on your device to remember information about you. They can be first‑party (set by us) or third‑party (set by others), session (deleted when you close your browser) or persistent (remain until they expire or you delete them). Similar technologies include local storage, web beacons, and software development kits (SDKs) used in our apps.
4. Types of cookies we use
Strictly necessary
Required for the site to function (e.g., page navigation, security, session management). These cannot be switched off in our systems.
Performance & analytics
Help us measure and improve performance (e.g., pages visited, features used). We use aggregated, de‑identified reporting where possible.
Functional
Remember your choices (e.g., language, cookie preferences) to provide enhanced functionality and personalization.
Marketing/communications
Used to deliver and measure communications about our products (e.g., Intercom messenger, campaign attribution). We do not sell personal data.
Security & fraud prevention
Detect, prevent, and investigate fraud, abuse, or security incidents. May include device and network telemetry.
5. Third‑party cookies & partners
Some cookies are set by third parties that provide services to us. Examples include:
- Google Tag Manager — tag loading and measurement orchestration.
- Analytics (e.g., Google Analytics or a self‑hosted alternative) — usage insights to improve features.
- Intercom — in‑app chat/support and product messages.
- Payment & anti‑fraud providers — risk checks and transaction telemetry.
Third‑party providers are responsible for their own cookie practices. Please review their policies for details. Where required, we obtain your consent before enabling non‑essential third‑party cookies.
6. Duration & retention
Cookies remain for different periods depending on their purpose. Session cookies expire when you close your browser. Persistent cookies remain until they expire or you delete them. We retain analytics data only as long as necessary for the purposes described, and follow legal retention requirements.
7. Managing your preferences
You can control cookies through:
Cookie banner & preferences
Use the cookie banner shown on your first visit or the button below to adjust non‑essential categories at any time.
Note: This will only affect this browser and device.
Blocking certain cookies may impact site functionality.
8. Do Not Track & Global Privacy Control (GPC)
Where legally required and technically feasible, we honor browser Global Privacy Control (GPC) signals by treating them as an opt‑out from certain tracking. Do Not Track (DNT) is not consistently honored by websites, and we currently do not respond to DNT signals.
9. Changes to this policy
We review this policy periodically and may update it to reflect changes to our services, legal requirements, or best practices. If changes are material, we will notify you through the website, app, or email. The “Effective date” at the top shows when this policy last changed.
10. Contact us
If you have questions about this Cookie Policy, contact us at info@dipivot.com or visit our Contact page.
Appendix: Cookie list
Below is a non‑exhaustive list of cookies and similar technologies used on our site. The exact cookies may vary by browser, app version, or region. We’ll refresh this table as our stack evolves.
| Name | Purpose | Provider | Type | Duration |
|---|